PERCS Teaching Method

IPEP’s innovative teaching and learning model is called PERCS, the Program to Enhance Relational and Communication Skills.Validated for its capacity to enhance patient care and clinician resilience, PERCS methodology hallmarks include:

  • Expert faculty in medicine, psycho-social dynamics, and the parent-patient experience
  • Family faculty, bringing voices of real patients into the room.
    Each is a previous patient or patient family member, now trained and skilled to help team leaders and clinicians reflect on their practice and gain insight into how different choices could impact the patient experience.
  • High-fidelity simulation, using evocative video and professional improvisational actors to provide case experiences more realistic than role-play.
    IPEP is committed to high-fidelity simulation, so that participants learn to be present and responsive as they will need to be with patients. When working with live actors is not possible, such as in an online training, IPEP presents evocative videos with lifelike triggers from our actors so that participants still get as much of a real-life simulation as possible.
  • Rigorous focus on the moral and ethical dimensions of care, and how to respond to ethically complex situations. By supporting a more candid culture field-wide about moral resiliency, PERCS creates the foundation for greater preparedness for the toughest healthcare conversations among institutions, teams, and clinicians.
  • Discussion that engages each learner
I was honestly blown away by the degree of professionalism, seriousness, and relevance of the workshop to me not only as a physician but also as a person. The workshop as a whole made me more aware of the many subtleties that are needed in patient-physician interactions during difficult times and I am not alone in feeling this way.

-Recent PERCS Participant


Clinician support across settings

Nurse Mark Blazey offers an overview of informal and formal support available to clinicians across settings in the US, and the gaps that exist.