Current Environment:

Specialists and other non-PCP providers can access MyPatients and view patient records if they are listed as a member of the patient's Care Team. Specialists and other non-PCP providers can also individually request access to patients’ records.

I’m a sub-specialist/non-PCP. How can I view my patient’s records?

Sub-specialists and other non-PCP providers can access MyPatients and view patient records if they are listed as a member of the patient's Care Team. Sub-specialists and other non-PCP providers can also individually request access to patients’ records.

In order to be added as a member of a patient’s Care Team the patient/legal guardians will need to take action. Please ask patients/guardians to add all providers to their Care Team list at Boston Children's Hospital. Patients/guardians may request to make changes via the patient portal during pre-check-in or at the kiosks during check-in. Care Team members can also be added or removed when calling to schedule an appointment or checking in for an appointment.

What should I do if I want to request sub-specialist/non-PCP access to one of my patient’s records?

On the “Patient Selection” Page, you can search by patient name and date of birth or MRN. If you receive the “not authorized” message for one of your patients, click “Request Non-PCP Access.” This will trigger an email to the MyPatients team to begin the Non-PCP Update Process. In order for a Care Team member (non-PCP) to be updated, the patient or the patient’s family must verbally confirm the request. Please note this process takes three to five business days. Once added to the patient’s Care Team list, you will be authorized to access the patient’s record through this portal AND you will be a recipient of all automated clinical document distribution.