Quality and Patient Safety

We believe that caring for your child is a both a privilege and a great responsibility. Boston Children’s Hospital is committed to providing the best possible care to every patient and family, and raising the bar for the quality and safety of pediatric health care across the country. We constantly measure our performance to continuously improve what we do. We also work hard to make sure that practices reflect the latest science, while responding to the unique needs, preferences, and values of our patients and families, every step of the way.

We value the insights of parents, patients, and families when it comes to quality and safety. Parents know their child best, and they often have excellent ideas about how care can be improved. We encourage you — as well as other adult family members and children who are old enough — to voice your observations, opinions or concerns to members of the care team.

The Program for Patient Safety and Quality supports improvement work throughout Boston Children’s. The team includes physician leaders, improvement consultants, patient safety reviewers, clinical effectiveness experts and many others.

If you have any questions or would like to learn more about our work on quality and patient safety, you can contact us anytime at PatientSafetyQuality@childrens.harvard.edu.

Key measures of quality

Our goal is to provide both the best possible care while partnering with you and your family to make your experience at Boston Children’s exceptional. That's the big picture, and we always keep it in mind.

When it comes to specific conditions and treatments, we believe that measurement is essential for providing world-class care. By tracking how we're doing, we can identify high-performing areas that can serve as a model for other institutions and groups that need improvement. By closely watching our quality and safety outcomes, we push ourselves to get better every day and raise the standard of care everywhere.

Although these measures represent just a small cross-section of the conditions we treat, they provide a look at how we use data to assess and improve the care we provide.