Current Environment:

The Physician Relations and Outreach (PRO) Team is dedicated to creating an exceptional experience for primary care physicians and other members of a patient’s care team when they work with Boston Children’s Hospital. Whether you are a primary care physician, a referring specialist, or a practice manager, Boston Children's Hospital strives to:

  • be a reliable, collaborative, and indispensable partner in delivering the best quality pediatric care and service to your patients and their families
  • respect your clinical expertise
  • respect your time
  • provide accurate, timely, and comprehensive information about your patient's health
  • maintain a consistent experience for you as a healthcare professional

Physician Relations and Outreach Team members

Feedback and concerns

Clinicians requiring immediate assistance

Please call Boston Children’s Referring Provider Access Line at 617-355-KIDS (5437). This phone line is staffed 24/7 and is dedicated to providing referring providers with a single point of entry to Boston Children’s to:

  • facilitate acceptance and transfer of patients requiring urgent/emergent care
  • schedule planned admissions
  • schedule urgent or non-urgent ambulatory visits with Boston Children’s specialists via Practice Liaison Program
  • provide support in navigating Boston Children’s including access to Boston Children’s specialists for referral

Feedback and concerns for PRO

To provide the best possible experience for you and your patients, we need to know how we're doing. If you have feedback about your experience with Boston Children’s Hospital or if we didn’t meet your expectations, please email us at You can also call 617-919-3002 for non-urgent/non-emergent matters. The PRO inbox and voicemail box are monitored Monday to Friday from 8 a.m. to 5 p.m. Eastern time, and the PRO team responds to feedback and concerns within one business day.

Visiting Specialist Rounds

The PRO team's Visiting Specialist Rounds (VSR) bring Boston Children’s Hospital specialists to primary care practices in local communities to discuss challenging clinical topics.

VSRs typically take place mid-day (or another convenient time) for an hour at the primary care provider’s practice. While the format is flexible and dynamic, typically the time is equally split between the specialist's presentation on a topic and subsequent discussion.

For more information or to request a VSR, please contact:

Boston Children’s Hospital Physician Relations and Outreach