Visitor Information

Alert: Boston Children's response to coronavirus, COVID-19

In order to keep you and your family safe, and to reduce the spread of COVID-19 (Coronavirus), Boston Children’s Hospital and all satellite locations have added temporary limitations to our visitor policy.

Until further notice, only two adult caregivers may visit or accompany a patient at one time. For their own safety, visitors under the age of 18—including siblings—may not visit. This includes visiting patients who are staying in the hospital, as well as accompanying a patient to an appointment at any of our locations, or seeking care in our Emergency Department.

If you have questions about COVID-19 and your upcoming appointment, please call your specialty clinic. If you are a Boston Children's patient or family member and you have questions general questions about COVID-19 please call our COVID-19 hotline at 855-281-5730 or 617-355-4200.

We know it's important for your child to see friends and family while in the hospital. We ask that you limit visitors to your child's room to a maximum of three at a time. Make sure your child's visitors are considerate of other patients and staff, especially in regard to noise. Parents are responsible for their other children during visiting hours.

In an effort to stop the spread of illnesses like seasonal flu, visiting hours are occasionally limited to parents and guardians only. You will be notified if this happens.

Please notify staff on your child's unit in advance when arranging for entertainers or special guests. Visitors may not bring electrical appliances into the hospital.

Parents and guardians should wear ID badges to identify them as such as they move about the hospital. IDs are available at the front desk.

Friends and family members who are suffering from or have been exposed to any contagious diseases, such as a cold or chicken pox, should not visit the hospital.

Visitors under the age of 12 must be screened for exposure to any known contagious diseases, such as chicken pox or measles, before coming to inpatient floors. Visiting children will be given a dinosaur sticker to be worn at all times when they are in the hospital to show they have been screened.

Visiting the ICU

  • Advance planning of visits is strongly encouraged and is essential when visiting patients in the intensive care units (ICUs).
  • When visiting a patient in the ICUs, please do not bring food, fresh flowers or plants (silk flowers, pictures and cards are acceptable). Please remember that space for personal items is limited in the ICUs.
  • Please respect the needs of others for a calm and quiet atmosphere in the ICUs.

Visiting hours

As a parent or guardian, you are welcome to stay in the hospital with your child 24 hours a day, although there is room for only one parent to sleep overnight. You are required to wear a yellow photo ID badge, which is issued at the Information Desk in the main lobby. Parent ID badges are issued Monday–Friday, 8 a.m.–9:30 p.m. and Saturday and Sunday, 7 a.m.–9 p.m. Parents/guardians must show identification (a driver’s license) in order to receive a visitor ID. This ID also allows you to get discounts and special offers at many area businesses.

Brothers, sisters, friends and relatives outside of the immediate family may visit every day between noon and 8 p.m. and will be required to wear a blue badge while in the hospital. These visitors will be asked a series of questions about current or recent infections and exposure to contagious diseases that could place patients at risk. In most cases, this screening will take place at the Information Desk in the main lobby. However, screening may also take place at the entry to certain units.

Visitors with current or recurrent symptoms or exposures should not visit inpatient units and may be asked to remain in the main lobby. Once cleared, visitors will be given a sticker, valid for one day, that must be worn at all times while they are in the hospital. Only parents or guardians are allowed to visit the hospital after 8 p.m., with some exceptions.

  • Please try to limit the number of visitors. Check with your child’s nurse for your unit’s policies.
  • Please do not bring siblings or other visitors who have evidence of current or recent infection or exposure to contagious diseases to visit your child
  • Please make sure visitors are considerate of other patients and staff, especially in regard to noise. Parents are responsible for their other children during visiting hours.

Quiet hours

To create the right environment for rest and recovery, Boston Children’s inpatient units practice quiet hours. During quiet hours, lights will be dimmed and noise kept to a minimum, providing the peace and quiet some patients may need for resting, sleeping, reading or simply enjoying time with their families. Playrooms stay open during quiet hours, and patients and families still have access to the same resources, but we ask that our inpatients and family.

  • Be mindful of any neighbors they have.
  • Turn down the TV volume.
  • Set cell phones on vibrate.
  • Consider bringing a set of headphones.
  • Consider using the unit family rooms for phone calls.

For two hours in the afternoon and overnight, quiet hours will be observed. Please ask any Boston Children’s nurse staff on the unit for more information.

Mail: Gifts and mail can help brighten a hospital stay. Patients at Boston Children's Hospital may receive letters, cards and gifts through the mail. Mail should be addressed to:

Child's Name
Floor Number, Unit
Boston Children's Hospital
300 Longwood Avenue
Boston, MA 02115

Please note: cards, letters, toys, flowers, games and Mylar balloons for patients are welcomed. However, latex balloons are not allowed anywhere in the hospital. Deliveries of latex balloons to the hospital will not be accepted.

Gift shop delivery: For a convenient and quick way to send a gift to a patient at Children's, the Gift Shop on Fegan 1 takes phone orders and will deliver a gift to a patient's room for you. Call us at 617-232-1147.

Gift shop

Monday through Friday 8 a.m. to 8 p.m.
Saturday and Sunday 10 a.m. to 6 p.m.
Phone: 617-232-1147

Our Trinkets and Treasures gift shop has a wide selection of gifts that will put a smile on your favorite patient! Located next to CVS Pharmacy on Fegan 1, the shop offers gifts for children of all ages.

Here are a few items that we offer:

  • Greeting cards
  • Boston Children's Hospital apparel
  • An entire wall of stuffed animals
  • Bath and body products
  • Jewelry
  • Candy
  • Toys, puzzles, and games for children of all ages
  • Children's books
  • Baby toys

Unable to visit?

We can let a child know you're thinking of him or her by taking phone orders and making room deliveries. Call us to find out what we carry and to place an order or delivery request: 617-232-1147

Monday through Friday 9 a.m. to 5 p.m.
Saturday 12 to 4 p.m.